FAQs – Peak & Pivot

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days depending on your location.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders. No minimum purchase required.

How can I track my order?

Once your order ships, you will receive a tracking number by email. You can use it to monitor your delivery status.

If you did not receive tracking information, please contact us.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition. Return shipping is free, and we do not charge restocking fees.

How long does a refund take?

Once we receive and inspect your return, your refund will be issued. Refunds typically appear within 5–10 business days depending on your payment provider.

Can I cancel my order?

Yes. Orders can be cancelled within 12 hours of placing them. After this period, your order may already be processed and shipped.

Can I change my shipping address?

If your order has not shipped yet, we can update your shipping address. Please contact us as soon as possible.

What if I receive a damaged item?

If your item arrives damaged, contact us within 48 hours with photos of the product and packaging. We will send a replacement at no cost.

Do you ship internationally?

Yes, we ship worldwide. Shipping times may vary depending on your location.

What payment methods do you accept?

We accept major credit and debit cards as well as secure online payment methods available at checkout.

I entered the wrong address. What should I do?

Contact us immediately. If your order has not shipped, we will correct the address.

My tracking says delivered but I didn't receive it

Please check with neighbors or your local carrier first. If you still cannot locate your package, contact us and we will assist you.

How can I contact you?

You can reach us anytime:

Peak & Pivot
Email: dowekatherine@gmail.com
Phone: +1 352-300-2142
Address: 3050 California St, San Francisco California 94115, United States